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10th Anniversary of the Good Garage Scheme

Code of Conduct

To provide full business details to the Good Garage Scheme administrators including ownership, premises, staffing and trade activities.

 

To demonstrate a commitment to deal with customers fairly, courteously and in keeping with good business practice.

 

To notify customers before work is undertaken if the business does not accept particular forms of payment.

 

To deal with complaints from customers within 2 weeks of receiving a complaint.

 

To make parts replaced during service or repair available for inspection by the customer.

 

To comply with the Industry Standard Service checklist on all services and include products that remove contamination.

 

To provide a completed service checklist following the service.

 

 To offer the customer a feedback leaflet.

 

 To provide the customer with a Good Garage Scheme service record.

 

 To display in a prominent position the Good Garage Scheme Code of Conduct.

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