The Good Garage Scheme: Acceptable Use Policy Acceptable Use Policy

Acceptable Use Policy

The Good Garage Scheme

Acceptable Use policy

This acceptable use policy sets out the terms between you and us under which you may access our website ("our site"). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. is a site operated by Forte Lubricants  ("we") and have our registered office at Nexus House, Station Road, Egham, Surrey, TW20 9LB. Our main trading address is ITW Automotive Aftermarket, PO Box 7012 Coventry CV3 9TU and we are a wholly owned subsidiary of ITW Limited which is registered in England and Wales under company number 559693.
Our VAT number is 307145582.
We are a limited company.



You may use our site only for lawful purposes. You may not use our site:
•    In any way that breaches any applicable local, national or international law or regulation.
•    In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
•    For the purpose of harming or attempting to harm minors in any way.
•    To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
•    To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
•    Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
•    Not to access without authority, interfere with, damage or disrupt

  •     any part of our site;
  •     any equipment or network on which our site is stored;
  •     any software used in the provision of our site;
  •     any equipment or network or software owned or used by any third party.


We may from time to time provide interactive services on our site, including, without limitation:

•    Bulletin boards ("interactive services").
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.


These content standards apply to any and all material which you contribute to our site ( "contributions" ), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:
•    Be accurate (where they state facts);
•    Be genuinely held (where they state opinions);
•    Comply with applicable law in the UK and in any country from which they are posted.

•    Be related to work that has been carried out within eight weeks

•    Contain valid and full motorist and vehicle details

•    Refer to physical (invoiced) work conducted on a garage's premises to be deemed valid feedback. Therefore, feedback submitted referring to non-physical / not invoiced items such as customer service, quotations or pricing and vehicles appraised only are not deemed valid.

Contributions must not:
•    Contain any material which is defamatory of any person;
•    Contain any material which is obscene, offensive, hateful or inflammatory;
•    Promote sexually explicit material;
•    Promote violence;
•    Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
•    Infringe any copyright, database right or trade mark of any other person;
•    Be likely to deceive any person;
•    Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
•    Promote any illegal activity;

•    Include links to external websites or social media links;
•    Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
•    Be likely to harass, upset, embarrass, alarm or annoy any other person;
•    Be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
•    Give the impression that they emanate from us, if this is not the case;
•    Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.


Feedback is not published automatically and is moderated prior to publication regardless of content.


We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
•    Immediate, temporary or permanent withdrawal of your right to use our site;
•    Immediate, temporary or permanent removal of any posting or material uploaded by you to our site;
•    Issue of a warning to you;
•    Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
•    Further legal action against you;
•    Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.


We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

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