Our Promise to You
At the Good Garage Scheme, we believe every motorist deserves high-quality maintenance from a local garage they can trust. That's why every member of our network shares the Good Garage Scheme Values - to protect you, your car and your peace of mind.
When you choose a Good Garage Scheme member, you can be confident that your vehicle is in the hands of professionals who value transparency, fairness and customer care above all else.
Our Values
Quality
Vehicle maintenance is carried out with care, following correct service routines, fitted with quality parts and professional lubricants to remove contamination. Every vehicle is maintained to meet high standards for safety and reliability.
Transparency
Being open and honest about the work required and the costs involved. Customers receive clear communication before work begins and are advised on payment terms, ensuring no hidden charges or surprises.
Customer Service
Treating every customer with respect, courtesy and professionalism by being approachable, listening to concerns and keeping informed throughout the job. Every interaction is designed to build confidence and trust.
Feedback
Customer feedback is valued and used as a measuring tool for continuous improvement. Reviews are welcomed after every job, with both praise and criticism taken seriously.
Aftercare
Supporting customers even after the job is complete by being available for any post-service concerns. This includes fair handling of any issues that may arise.
Why It Matters
Our Values isn't just a list of rules — it's a shared commitment to honesty, quality and care. It's what sets Good Garage Scheme members apart from the rest — local, independent garages that take pride in doing the right thing, every time.
When you spot the Good Garage Scheme logo, you can be confident that your garage is working to the highest standards and committed to excellence - because your satisfaction is what drives us.